Your privacy matters to crixkex. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your personal information as a crixkex player in Bangladesh.
Our Commitment
Six core principles that guide how crixkex handles your personal data — from the moment you register to every session you play.
All data transmitted between your device and crixkex is protected by industry-standard TLS encryption. Your personal details, payment information, and account activity are never sent or stored in plain text on the crixkex platform.
Crixkex does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account, process payments, verify your identity, and improve the crixkex platform experience.
As a crixkex player, you have the right to access, correct, and request deletion of your personal data. You can also opt out of marketing communications at any time. Crixkex makes it straightforward to exercise these rights through your account settings or by contacting support.
Crixkex only collects the data that is genuinely necessary to operate your account and comply with legal obligations. We do not collect data speculatively or build profiles beyond what is needed to provide you with a safe and functional gaming experience on crixkex.
Access to your personal data within crixkex is restricted to staff who genuinely need it to do their jobs — such as support agents handling your query or compliance staff conducting identity verification. Crixkex enforces role-based access controls across all internal systems.
If you do not want to receive promotional emails or notifications from crixkex, you can unsubscribe at any time using the link in any marketing email or by updating your communication preferences in your crixkex account settings. Opt-out requests are processed immediately.
Full Policy
This Privacy Policy describes how crixkex collects, uses, stores, and protects the personal data of players who register and use the crixkex platform at crixkex.net. By creating an account on crixkex or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described here.
Crixkex is committed to handling your personal data responsibly. This policy is written to be clear and readable — not to obscure what we do with your information behind legal language. If anything here is unclear , contact crixkex support at [email protected] and we will explain it in plain terms.
Crixkex operates as an online gaming platform serving players primarily in Bangladesh. As part of running the platform, crixkex necessarily collects certain personal data from players — for example, to create and manage your account, process deposits and withdrawals via bKash, Nagad, or Rocket, verify your identity, and ensure the platform is used safely and fairly.
This Privacy Policy applies to all personal data collected through the crixkex website, mobile browser experience, and the crixkex app. It covers data collected during registration, during gameplay, during payment transactions, and through your interactions with crixkex customer support. This policy should be read alongside the crixkex Terms and Conditions, which govern your overall use of the platform.
Crixkex collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the crixkex website or app, and in some cases from third-party verification services. The categories of data crixkex collects are set out below.
When you create a crixkex account, we collect the information you provide during the registration process. This includes your full name, date of birth, email address, mobile phone number, and the payment method details you use to make your first deposit. This data is required to create and operate your crixkex account.
To comply with anti-money laundering obligations and to confirm that players meet the minimum age requirement of 18, crixkex may request identity verification documents. These may include a copy of your National ID card, passport, or other government-issued identification, as well as proof of address and proof of payment method ownership. Verification documents are processed securely and retained only for as long as required by applicable law.
Crixkex records all financial transactions associated with your account, including deposits, withdrawals, bonus credits, and wagers. Transaction records include the amount, date, time, payment method used, and the outcome of each transaction. This data is retained for compliance and audit purposes.
Crixkex records your gameplay activity, including the games you play, the amounts wagered, the outcomes of rounds, and the duration of your sessions. This data is used to operate the platform, detect unusual activity, and support responsible gaming monitoring.
When you access crixkex, we automatically collect certain technical data about your device and connection. This includes your IP address, device type, operating system, browser type, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, phone, date of birth | Account creation and management |
| Identity Verification | National ID, passport, proof of address | KYC compliance, age verification |
| Transaction Data | Deposit/withdrawal amounts, payment method | Payment processing, audit records |
| Gameplay Data | Games played, wagers, session duration | Platform operation, responsible gaming |
| Technical Data | IP address, device type, browser | Security, fraud prevention |
| Communications Data | Support chat logs, email correspondence | Customer support, dispute resolution |
Crixkex uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected.
Crixkex processes your personal data on the following legal bases, depending on the specific purpose of the processing:
Your consent matters: Where crixkex relies on your consent to process personal data — for example, to send you promotional emails — you can withdraw that consent at any time by updating your preferences in your crixkex account settings or by contacting [email protected].
Crixkex does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
To process deposits and withdrawals, crixkex shares necessary transaction data with the mobile payment providers you use — such as bKash, Nagad, or Rocket. These providers process your payment data in accordance with their own privacy policies and applicable financial regulations.
Where crixkex uses third-party identity verification services to conduct KYC checks, your verification documents and personal details may be shared with those providers. All such providers are contractually required to handle your data securely and to use it only for the purpose of completing the verification check requested by crixkex.
Crixkex may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or regulatory requirement. Crixkex will notify you of such disclosures where legally permitted to do so.
In the event that crixkex undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
No third-party marketing: Crixkex does not share your personal data with third parties for their own marketing purposes. If you receive unsolicited marketing claiming to be from crixkex partners, please report it to [email protected] immediately.
Crixkex uses cookies and similar tracking technologies on the crixkex website and app. Cookies are small text files stored on your device that help the platform function correctly and allow crixkex to understand how players use the site.
The types of cookies used by crixkex include:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the crixkex platform.
Crixkex retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The specific retention periods that apply to different categories of data are as follows:
When data is no longer required for the purposes for which it was collected and no legal retention obligation applies, crixkex securely deletes or anonymises it.
As a crixkex player, you have the following rights in relation to your personal data. To exercise any of these rights, contact crixkex at [email protected] with your request. Crixkex will respond within a reasonable timeframe and in any case within 30 days of receiving your request.
Crixkex takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While crixkex takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your crixkex account and do not share your login credentials with anyone.
The crixkex platform is strictly for adults aged 18 and above. Crixkex does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered on crixkex or that crixkex has inadvertently collected data from a minor, please contact us immediately at [email protected]. Crixkex will take prompt action to close the account and delete any associated data.
Crixkex may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The most current version of this policy will always be available on this page. The "last updated" date at the top of this page indicates when the most recent changes were made.
For changes that materially affect how crixkex processes your personal data, we will make reasonable efforts to notify you in advance — either through the platform or by email to your registered address. Your continued use of crixkex after a policy update constitutes acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how crixkex handles your personal data, please get in touch:
When submitting a data rights request, please include your registered email address and a clear description of your request so crixkex can process it efficiently. We may need to verify your identity before fulfilling certain requests to ensure your data is not disclosed to an unauthorised party.
Plain summary: Crixkex collects only what it needs, uses it only for legitimate purposes, never sells it, and gives you real control over your own information. If you ever have a concern about your data on crixkex, the support team is available 24/7 and will deal with it promptly.